Refund Policy
Last updated: September 17, 2026
We want you to be satisfied with your purchase. This policy explains how returns and refunds work for orders placed through productech.shop.
Return eligibility
Most items can be returned within 30 days of delivery, provided they are unused, in their original packaging, and accompanied by proof of purchase. Some products may carry a different return window, which will be noted on the product page.
How to start a return
Contact us at info@productech.shop with your order number and the reason for the return. We'll confirm eligibility and provide instructions, including a return shipping label where applicable.
Refund processing
Once we receive and inspect the returned item, we'll notify you of the approval status. Approved refunds are issued to the original payment method within 5–10 business days; your bank or card issuer may take additional time to post the credit.
Exchanges
If you'd prefer an exchange rather than a refund, let us know when you start your return and we'll arrange it, subject to product availability.
Non-returnable items
- Items marked as final sale at the time of purchase
- Products that have been used, damaged by the customer, or are missing original packaging
- Gift cards
Damaged or defective items
If an item arrives damaged or defective, contact us within 14 days of delivery with photos of the issue. We'll arrange a replacement, repair, or full refund, including return shipping, at no cost to you.
Return shipping costs
For returns not related to a defect or our error, return shipping costs are the customer's responsibility unless otherwise stated at checkout or in your order confirmation.
Contact us
Questions about a return or refund can be sent to info@productech.shop or +1 (315) 883-2603.